Shipping & Delivery Policy

Last updated: October 2026

At Raised Offline, we work with fulfilment and delivery partners to produce, pack and deliver your orders. This policy explains our order-processing and shipping practices.

1. Shipping Locations

We currently accept orders for delivery within India, subject to the serviceable locations available at checkout.

If your delivery address is not serviceable, we may be unable to accept or fulfil the order.

2. Order Processing

Our products may be produced on demand after an order is placed.

Order processing generally takes 2–5 business days, excluding Sundays and public holidays, unless otherwise communicated.

For prepaid orders, processing begins after payment is successfully confirmed.

For cash-on-delivery (COD) orders, processing begins after the order is accepted and any required confirmation is completed.

Orders may require additional processing time during holidays, promotional periods, periods of high demand or circumstances outside our reasonable control.

3. Estimated Delivery Time

After dispatch, delivery generally takes an additional 3–7 business days, depending on the delivery destination and courier service.

These are estimates rather than guaranteed delivery dates. Remote locations, courier delays, weather conditions, operational disruptions and other circumstances may affect delivery.

If a material delivery issue arises, please contact us with your order number so we can assist.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you place your order.

Any shipping-related charge associated with a failed delivery or requested re-shipment will be communicated to you before it is applied, subject to applicable law.

5. Order Tracking

Where tracking is available, tracking information will be shared through the contact details provided with your order or through the available order-status facility.

Tracking updates may take time to appear after dispatch. If you have not received tracking information within a reasonable period after dispatch, please contact us.

6. Delivery Address and Contact Details

Please provide an accurate and complete delivery address, PIN code and reachable phone number when placing your order.

If you need to correct an address, contact us as soon as possible. We cannot guarantee changes after production, fulfilment or dispatch has begun.

We are not responsible for delays caused by inaccurate or incomplete information supplied by the customer, but we will make reasonable efforts to assist where possible.

7. Cash-on-Delivery Orders

COD availability depends on the delivery location and the options shown at checkout.

For COD orders, payment is collected at delivery according to the available payment and courier process.

Please ensure that someone is available to receive the parcel and complete the payment. Refused, unclaimed or unsuccessful deliveries may be returned to the fulfilment or shipping partner.

If a COD order is returned undelivered, we may contact you to confirm whether re-shipment is possible. Any applicable re-shipping charge will be communicated before proceeding.

Repeated refusals or misuse of COD may affect the availability of COD for future orders, subject to applicable law.

8. Delayed, Lost or Undelivered Orders

If your order appears delayed, the tracking information is not updating, or the order has not arrived within the estimated delivery period, contact us with your order number.

We will review the available fulfilment and courier information and coordinate with the relevant service provider where necessary.

If an order is confirmed lost or cannot be delivered, we will communicate the available resolution, which may include re-shipment or a refund, depending on the circumstances and applicable law.

9. Incorrect, Damaged or Defective Deliveries

If you receive a damaged, defective, incorrectly printed or incorrectly supplied product, contact us as soon as reasonably possible, preferably within 48 hours of delivery.

Please provide your order number, photographs of the product and packaging, and a description of the issue. This helps us investigate and coordinate with the fulfilment partner.

The reporting window is intended to help us investigate promptly and does not limit rights or remedies available under applicable law.

For details on replacements and refunds, please see our Refund & Returns Policy.

10. Order Changes and Cancellations

Because some products are produced on demand, changes or cancellations may not be possible once production or fulfilment has begun.

If you need to change or cancel an order, contact us as soon as possible with your order number.

Any request will be assessed based on the order’s status and applicable law. This policy does not exclude remedies available for defective, incorrectly supplied or otherwise legally eligible orders.

11. Contact Us

For shipping, tracking or delivery enquiries, contact:

Brand: RAISED OFFLINE
Email: support@raisedoffline.in

You can also reach us out via our Instagram & Facebook Pages.

Please include your order number so we can investigate your request efficiently.