RAISED OFFLINE

Privacy Policy

Privacy Policy

Last updated: October 2026

Raised Offline (“we”, “us” or “our”) operates the website https://raisedoffline.in/ and sells apparel, including graphic T-shirts and crop tops, through its online store.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you browse our website, place an order, contact us or otherwise interact with our services.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

Information you provide

  • Name, email address and phone number.
  • Billing and shipping address.
  • Order details, including products, sizes, colours, quantities and order history.
  • Information you provide when contacting customer support or submitting a return, replacement or refund request.

Payment information

Payments are processed through the payment methods made available at checkout. Payment providers may process transaction details necessary to complete and verify payments. We do not intentionally store complete payment-card details on our website.

For cash-on-delivery (COD) orders, we may process the information needed to confirm the order and arrange delivery and payment collection.

Technical and usage information

Our website and service providers may collect technical information such as IP address, browser type, device information, pages visited, cookie identifiers and website usage data, depending on the services and settings enabled.

2. How We Use Your Information

We use personal information for legitimate business purposes, including to:

  • Process, confirm and fulfil orders.
  • Arrange printing, packaging, shipping and delivery.
  • Process payments and manage COD orders.
  • Respond to customer enquiries and support requests.
  • Handle cancellations, returns, replacements, refunds and delivery issues.
  • Detect and help prevent fraud, misuse and unauthorised transactions.
  • Maintain, secure and improve our website and services.
  • Maintain business, tax, accounting and transaction records.
  • Send promotional communications where permitted and, where required, with your consent.

We do not use your personal information for purposes unrelated to the services we provide except where permitted or required by applicable law.

3. Order Fulfilment and Third-Party Service Providers

Raised Offline uses third-party service providers to operate its online store and fulfil orders. Depending on the services enabled and the transaction, these may include:

  • WooCommerce: to manage the online store, shopping cart and order records.
  • Payment providers, including Razorpay where applicable: to process and verify online payments.
  • Shipping and delivery partners: to transport orders and provide delivery updates.

These providers may process relevant information to perform their services, subject to their applicable terms, privacy practices and legal obligations.

We do not sell customers’ personal information as a standalone commercial product.

4. Sharing of Information

We may share relevant personal information with service providers where necessary to fulfil orders, process payments, provide customer support, maintain our website, prevent fraud or meet legal obligations.

We may also disclose information where required by law, a lawful request from an authority, or to establish, exercise or defend legal claims.

If the business undergoes a lawful restructuring or transfer, relevant information may be transferred as part of that transaction, subject to applicable law.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, maintain shopping-cart sessions, remember preferences, improve performance and measure website usage.

Third-party services may also use cookies or similar technologies according to their own settings and policies.

You can manage cookies through your browser settings. Blocking certain cookies may affect website functionality, including shopping-cart and checkout features.

Where consent is required for a particular technology, we will seek consent as required by applicable law.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, dispute resolution, accounting, taxation, fraud prevention and compliance with applicable law.

Certain transaction and accounting records may need to be retained for legally prescribed periods.

When information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law and our operational requirements.

7. Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

If a personal-data incident occurs, we will take the steps required by applicable law.

8. Your Privacy Rights

Subject to applicable law, you may contact us to request access to, correction of or deletion of personal information, or to raise a concern about how your information is handled.

We may need to verify your identity before responding. Certain information may need to be retained where required by law or necessary to resolve an outstanding transaction or dispute.

You may also opt out of promotional communications by following the unsubscribe instructions in the communication or contacting us.

9. Children’s Privacy

Our website is intended for people who can lawfully make purchases under applicable law. We do not knowingly seek to collect personal information from children in circumstances where such collection is not permitted. If you believe a child has provided personal information improperly, contact us so we can review the matter.

10. External Websites

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review the relevant privacy policies before providing information to those services.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, technology or legal obligations. The revised version will be published on this page with an updated revision date.

12. Contact Us

For questions, privacy requests or concerns regarding this policy, contact:

Brand: RAISED OFFLINE
Legal seller/business name: RAISED OFFLINE
Email: support@raisedoffline.in

You can also reach us out via our Instagram & Facebook Pages.

We will review and respond to requests in accordance with applicable law.