Refund & Returns Policy

Last updated: October 2026

At Raised Offline, our products may be printed and fulfilled on demand. We want you to receive the product you ordered in the condition described on our website.

This policy explains how we handle product issues, replacement requests, cancellations and refunds.

1. Eligible Product Issues

Please contact us if you receive a product that is:

Damaged during delivery.
Defective or faulty.
Incorrectly printed.
Different from the product ordered.
Materially different from its description.

We will review the issue and determine an appropriate resolution, which may include a replacement, refund or another remedy required by applicable law.

2. Reporting a Product Issue

Please report a product issue as soon as reasonably possible after delivery, preferably within 48 hours, so we can investigate promptly.

When contacting us, provide:

Your order number.
A description of the issue.
Clear photographs of the product and, where relevant, its packaging.
Any additional information reasonably required to assess the claim.

This reporting window helps us investigate production and delivery issues. It does not automatically remove any rights or remedies available to you under applicable law.

3. Wrong Product, Size or Colour Supplied

Please check your order confirmation and product details when your parcel arrives.

If we or our fulfilment partner supply a different product, size or colour from the one confirmed in your order, contact us with the relevant details and photographs.

We will investigate and arrange an appropriate resolution where the claim is verified.

If you selected the correct product but later decide that you prefer a different size, colour or design, this is generally treated as a change-of-mind request under Section 5, unless a different remedy is required by applicable law.

4. Damaged, Defective or Incorrectly Printed Products

If your product arrives damaged, defective or incorrectly printed, please contact us with supporting photographs and your order number.

We will review the claim and, where appropriate, coordinate with our fulfilment partner to arrange a replacement, refund or other suitable remedy.

You may be asked to retain the product and packaging while the claim is reviewed. Do not return a product unless we provide return instructions.

Where a return or reverse pickup is necessary, we will communicate the applicable process and any relevant arrangements.

5. Change-of-Mind Returns and Exchanges

Because some Raised Offline products are made on demand, we generally do not accept returns or exchanges simply because a customer changes their mind, orders the wrong size, or prefers a different colour or design after ordering.

Please review the size guide, product description, colour options and order details before completing your purchase.

This restriction applies to eligible change-of-mind requests only. It does not exclude remedies for defective, damaged, incorrectly supplied or materially misdescribed products, or any other rights available under applicable law.

6. Order Cancellation

If you need to cancel an order, contact us as soon as possible and include your order number.

We will check the order’s current status. Cancellation may be possible before production or fulfilment begins, but we cannot guarantee cancellation once production, packaging or dispatch has started.

If an order is cancelled and payment has already been collected, any applicable refund will be handled in accordance with this policy and applicable law.

Nothing in this section excludes a cancellation or other remedy that is legally required.

7. Refunds for Prepaid Orders

For eligible prepaid orders, approved refunds will generally be processed through the original payment method where feasible.

The time taken for the funds to appear in your account may depend on the payment provider and the receiving bank.

We will communicate the refund status and any relevant processing information.

8. Refunds for Cash-on-Delivery Orders

For eligible COD orders, no advance online payment may have been collected.

Where a refund is approved, we will contact you to arrange an appropriate refund method and request the information reasonably necessary to process it securely.

We will not ask you to share your payment PIN, OTP or banking password to process a refund.

Refunds will be handled within the timeframe required by applicable law and communicated to you when your request is approved.

9. Return Shipping and Reverse Pickups

Where a product must be returned, we will explain the return or reverse-pickup process.

For verified defective, damaged or incorrectly supplied products, we will communicate the appropriate return arrangements and will not impose an unfair return-shipping burden contrary to applicable law.

Do not send a product to a fulfilment partner or other address without receiving return instructions from us.

10. Returned-to-Origin and Failed Deliveries

A parcel may be returned to origin (RTO) if delivery fails, the address is incomplete, the recipient is unavailable, or the parcel is refused or unclaimed.

If this happens, contact us so we can review the order status and available options.

Re-shipment may be possible depending on the product and fulfilment status. Any applicable re-shipping charge will be communicated before proceeding.

If an order cannot be fulfilled or a refund is otherwise required, the resolution will be handled in accordance with applicable law.

11. Conditions for Review

For product claims, we may request reasonable supporting information to verify the issue, including photographs, order details and packaging information.

Please retain the product until we communicate the next steps.

We will assess claims individually and will not reject a valid claim solely because a customer has not followed a preferred administrative procedure where applicable law requires a remedy.

12. Contact Us

To request a cancellation, replacement or refund, or to report a product issue, contact:

Brand: RAISED OFFLINE
Legal seller/business name: RAISED OFFLINE
Email: support@raisedoffline.in

You can also reach us out via our Instagram & Facebook Pages.

Include your order number in all communications so we can identify the transaction and assist you.

We aim to handle requests fairly, consistently and in accordance with applicable consumer protection laws.